TERMS OF SERVICE

These Terms of Service (“Terms”) govern all Done-for-You (“DFY”) VA (Virtual Assistant) services provided by Message Magic Media (“Company”, “we”, “our”, or “us”). By purchasing any service, you agree to these Terms.

1. Acceptance of Terms

By placing an order, making payment, or requesting any service, you acknowledge that you have read, understood, and agreed to these Terms of Service.

2. Scope of Services

Each service includes only the work specifically described on its respective service page.
Any request outside the advertised scope may require an additional purchase or a separate quotation.

3. Customer Responsibilities

The Customer is responsible for providing:

Complete project requirements
Final text/content
Images, logos, branding assets (where applicable)
Website, hosting or software access (where applicable)
Valid licenses (where applicable)
Any other information required to complete the purchased service

Delays caused by incomplete or incorrect information are the Customer’s responsibility.

4. Service Requests

A service request will be considered accepted only after:

Payment has been received (where applicable)
All required information has been provided
Any required access has been granted

Incomplete requests may remain pending until all required information is received.

5. Service Bundles

Some services are offered as discounted bundles (packages).

Bundle pricing is based on purchasing multiple services together and is treated as a single package purchase.

Each service included within a bundle remains an independent service request.

Completion, delay, cancellation, or modification of one service does not affect any other service within the bundle.

6. Service Validity

Unless otherwise stated, all purchased services and service bundles remain valid for six (6) months from the original purchase date.

All services included in a purchase must be requested within this validity period.

The validity period begins on the original purchase date and is not extended when individual services are used.

Unused services automatically expire after the validity period.

Expired services cannot be reinstated, refunded, exchanged, or redeemed for cash.

7. Bundle Pricing

Bundle pricing is offered as a promotional package.

The bundle price cannot be recalculated based on the number of services used or remaining.

Customers acknowledge that they are purchasing a discounted package rather than individual standalone services.

8. No Partial Refunds

Where one or more services within a bundle have commenced or have been completed, the remaining unused services are not eligible for a proportional or partial refund.

Unused services have no standalone cash value.

9. Service Bundle Integrity

Customers may use all, some, or none of the services included in a bundle during the validity period.

Unused services do not create any entitlement to:

Refunds
Partial refunds
Store credit
Cash value
Exchange for another service

unless expressly approved by the Company.

10. Project Scheduling

Customers may use all, some, or none of the services included in a Projects are scheduled based on our current production workflow, team availability, workload, and the readiness of the project.

Work will begin only after all required information, files, content, access credentials (where applicable), and payment (if applicable) have been received and reviewed. Submitting an order or making payment does not guarantee immediate commencement of work.

Projects with incomplete information will remain pending until all required details have been provided. Estimated delivery timelines begin only after the project is ready for production.

11. Estimated Delivery

Delivery times are estimates only.

Completion times may vary depending upon:

Current workload
Project complexity
Customer response time
Technical issues beyond our control

Delivery dates are not guaranteed.

12. Revisions

Revisions are intended solely to refine work based on the original approved requirements.

Examples include:

Text corrections
Font changes
Colour adjustments
Minor improvements
Replacing supplied images

The following are not considered revisions:

New concepts
Complete redesigns
Changes in project direction
Additional deliverables
Additional functionality
Work outside the purchased scope

Additional work may require additional charges.

13. Changes to Requirements

Changes requested after work has commenced may require:

Additional charges
Revised delivery schedule
New order

14. Customer Delays

If the Customer delays providing required information, approvals, or access, project timelines may be adjusted accordingly.
Projects remaining inactive for more than 30 days may be placed on hold or closed.

15. Cancellation Policy

Orders may be cancelled within 2 hours of order being submitted.

To cancel the order, the customer must send a written request to the support team via support portal for cancellation with the purchase details.

16. Refund Policy

Because our services involve custom digital work, refunds are not available.

Refunds will not be issued due to:

Change of mind
Change of business plans
Business closure
Rebranding
Budget changes
Failure to use purchased services
Expired services
Customer delays
Customer supplied incorrect information

17. Deliverables

Customers receive only the deliverables specifically listed on the applicable service page.

Source or editable files are supplied only where specifically stated.

18. Customer Content

Customers warrant that they own or have permission to use all content supplied.

The Company accepts no responsibility for copyright infringement resulting from customer supplied material.

19. Intellectual Property

Ownership of completed work transfers to the Customer only after full payment has been received and the full service has been delivered.

The Company retains ownership of:

Unused concepts
Working files
Internal templates
Design processes
Proprietary assets

unless otherwise agreed.

20. Portfolio Rights

Unless confidentiality has been agreed in writing before work begins, the Company may display completed work within its portfolio, website, or marketing materials.

21. Website Access

Customers confirm they are authorised to provide any website, hosting, or software access supplied to the Company.

22. Third-Party Services

The Company is not responsible for issues arising from:

Hosting providers
Domain registrars
Plugins
Themes
APIs
Payment gateways
Third-party software
External services

23. Communication

Only written communication through our official support system will be considered valid.

24. Right to Refuse Service

The Company reserves the right to refuse or cancel any project that:

Violates applicable laws
Infringes intellectual property rights
Contains malicious or illegal content
Falls outside our capabilities
Involves abusive, threatening, or inappropriate behaviour

25. Limitation of Liability

To the fullest extent permitted by law, the Company’s total liability shall not exceed the amount paid for the specific service giving rise to the claim.

The Company shall not be liable for indirect, incidental, consequential, or special damages, including loss of profits, revenue, business, data, or goodwill.

26. Force Majeure

The Company shall not be liable for delays or failures caused by circumstances beyond its reasonable control.

27. Changes to Terms

The Company reserves the right to modify these Terms at any time.

The version in effect on the purchase date applies to that order.

SERVICE-SPECIFIC TERMS

One purchased banner service includes one custom banner design unless otherwise stated.
Bundle packages include the number of banner designs purchased.
One complimentary resize of the approved banner may be provided where only minor layout adjustments are required.
Additional sizes requiring significant layout changes or redesigns may require a separate purchase.
Copywriting, branding strategy, logo creation, animation, printing, and marketing consultation are not included unless specifically purchased.
Requests for new concepts or complete redesigns are outside the scope of the purchased service.
Only the deliverables listed on the service page are included.

Boxshot Design

One purchased service covers one product unless otherwise stated.
Customers must provide all required branding materials, product details, logos, and screenshots.
Additional product variations, concepts, or viewing angles may require a separate purchase.
Product photography, custom illustrations, and marketing copy are not included unless purchased separately.

Logo Design

The number of concepts, revisions, and deliverables depends on the selected package.
Revisions apply only to the selected concept.
Requests for additional concepts after concepts have been delivered require a new purchase.
The Company does not guarantee trademark availability or uniqueness worldwide.
Trademark searches, legal clearance, and registration remain solely the Customer’s responsibility.

WordPress Installation

This service includes installation and basic WordPress configuration only.
Website design, content creation, plugin configuration, SEO, email setup, custom coding, and website optimisation are not included unless purchased separately.
Customers must provide compatible hosting and valid access credentials.
Installation success depends on the hosting environment provided by the Customer.

WordPress Website Migration

Migration includes transferring one WordPress website between supported hosting environments.
Customers must provide access to both source and destination hosting accounts.
Domain transfers, email migration, DNS management, SSL configuration, performance optimisation, and third-party integrations are not included unless specifically purchased.
The Company is not responsible for incompatibilities caused by hosting environments, outdated software, third-party plugins, themes, APIs, payment gateways, or custom code.

Website Backup

This service provides a backup of the website at the time the backup is created.
Backup restoration, recovery, repair, optimisation, and malware removal are not included unless purchased separately.
Customers are responsible for securely storing backup files after delivery.

Product Reinstallation

This service includes installation and basic configuration of the purchased software.
Customers must provide installation files, licenses, hosting access, and required credentials.
Customisation, bug fixing, software modifications, feature development, integrations, training, and ongoing support are not included unless purchased separately.
Successful installation depends on a compatible hosting environment

Contact

For questions about these Terms, contact:

Message Magic Media Inc.
Jurisdiction: Ontario, Canada
Support Ticket System: https://messagemagicmedia.hesk.com/